Free shipment from €53,-
Order before 18:00h, shipment within 3 business days
Minimum order quantity of €25,-
We ship to all EU countries
Shipments:
1. IF Craft Beer delivers throughout the
EU.
2. See the table below for the shipping
costs per country:
Country | Minimum order quantity | Shipping costs per box* | Free shipping |
Netherlands | €25,- | €5,50 | > €50,- |
Belgium Germany | €25,- | €7,50 | > €50,- |
Denmark France Italy Luxemburg Austria Slovakia Czech Republic Portugal Spain | €25,- | €9,95 | > €50,- |
Bulgaria Estonia Finland Greece Hungary Ireland Letonia Lithuania Poland Romania Slovenia Sweden | €25,- | €12,95 | > 50,- |
*Every box can hold a maximum of 24x33cl
bottles
3. Unless clearly stated otherwise, if
you have placed your order before 6:00 pm, we aim to send the products within
three days. In the unlikely event that this shipping term cannot be met, we
will keep you informed by e-mail of the new expected shipping time.
4. Costs may be charged for the delivery
of your order. These costs depend on the amount of your order. The delivery
costs are shown here in the table above and are also displayed during the
ordering process and in the order confirmation email.
5. Your order will be delivered by
PostNL.
6. IF Craft Beer does not want and may
not sell and supply alcohol to persons under the age of 18. To ensure that our
products are handed over to an adult (and therefore act in accordance with laws
and regulations), the delivery company can inquire about the age and ask for
identification.
Returns
1. If you want to cancel your purchase,
you must let us know within 14 days of the day of receipt of the products.
2. We prefer that you contact our
customer service on +31651765366 (between 10 a.m. and 6 p.m.) or that you send
us a message via info@ifcraftbeer.com. You can also use the ‘modelformulier
voor herroeping’ (see attachment 1 terms and conditions), but this is not
mandatory. You can fill in this model form and send it to us by post or email.
We ask you to always state the order number. That order number is stated in the
confirmation email of your order.
3. Some conditions are attached to the
return of goods:
a. Products are in original condition
and unopened.
b. Products are packed in their original
packaging
4. The costs for returning goods are at
the expense of the customer unless it concerns an error of IF Craft Beer, such
as incorrectly delivered products or products that are not in a flawless
condition.
5. Returning orders is always at the
risk of the customer. IF Craft Beer is not liable for damage to or loss of
returned products. Tip: Always remember to request a track and trace code when
you return a package.
6. As soon as the return shipment has
been received in good condition by IF Craft Beer, we will refund the amounts
paid by you for the products.
Return address
IF Craft Beer
F.Bordewijkpad 4
2321WB Leiden
The Netherlands
Complaints or questions
1. If you receive products ordered by you
that do not meet the quality requirements that may be set for the product in
question, we request that you notify us as soon as possible and preferably
within 14 days after delivery. We prefer that you contact our customer service
on +31651765366, available between 10 a.m. and 6 p.m., or send an email to
info@ifcraftbeer.com. You can also contact us via this number or e-mail address
for other questions.
2. We prefer that you contact us if you have a question or complaint about our
beers or service, but we also would like to point out that you can submit a
complaint to the Online Dispute Resolution Platform of the European Commission
for any extrajudicial dispute resolution. This can be done via the website http://ec.europa.eu/odr.